Marketing Mavens is a digital marketing agency in Glasgow which focuses on delivering measurable results. We approach marketing from all possible angles and do so in a way that is relevant to your unique business.
Our campaigns have helped countless businesses maximise their ROI and reach a wider audience while staying true to their brand identity.
Our focus is on delivering integrated marketing campaigns that stem from a deep understanding of your objectives and your customers’ behaviour.
Our specialist team is always on hand to assist clients with the most pressing marketing challenges. As pioneers in our field, we’re always looking to bring innovation and creativity to the table. From design to video marketing and content writing, we guarantee that our work will always inspire and stimulate.
Chartered Marketer & Managing Director
Business Development Manager
We demonstrate and deliver top-line results
While working to improve your situation quickly, we are laying the foundation for process and system development that delivers sustainable growth
We aim for success – not perfection
Customer Satisfaction Survey
At Marketing Mavens we are always transparent in everything we do.
OVERALL CLIENT SATISFACTION
SATISFACTION WITH HELPFULNESS
SATISFACTION WITH COMMUNICATION
SATISFACTION WITH RESPONSIVENESS
SATISFACTION WITH SERVICE QUALITY
SATISFACTION WITH VALUE FOR MONEY
Overall, the satisfaction ratings across all of Marketing Mavens key measures and metrics are extremely positive and the Net Promoter Score (those who are likely to recommend Marketing Mavens to friends and colleagues) is also extremely encouraging. The high level summary is as follows:
- Overall Satisfaction – 93%
- Net Promoter Score – 50
- Satisfaction with helpfulness – 100%
- Satisfaction with communication – 100%
- Satisfaction with responsiveness – 93%
- Satisfaction with service quality – 86%
- Satisfaction with value for money – 64%
The only area where potential improvements could be realised is within value for money, with further detail provided in the recommendations section below.
Overall, the key recommendation is for Marketing Mavens to continue to provide the same overall level of service, quality and outputs as they are currently doing. Overwhelmingly the measures and metrics show that the business is providing an excellent service, which is being well received by their clients and is delivering strong results for the business.
Value for money highlighted some areas where further explanation of what is being offered and provided may be more beneficial to clients, and potentially deliver a stronger result when reassessing this area.
Contact us to find out more about the Digital Marketing, Design and Training services we offer